Terms & Conditions

Disclaimer

Petersham Liquor Mart is located at 41 - 43 New Canterbury Road Petersham NSW 2049. (Sydney / Australia) We are an Australian Based Company; we have been trading since August 1967 

We can be contacted by phone +612 9560 2414 During Business hours 9:30 am to 8 pm Monday to Saturday or e-mail us at info@petershamliquormart.com.au

Internet / Phone orders

It is a condition of purchase that you verify that you are 18 years of age or over. When placing an order withPetersham Liquor mart via our website or over the phone, you confirm that all the details that you have provided in completing the order and offer to purchase the liquor are true and correct.  If you do not confirm that you are 18 years or over, your order will not be processed.

Website Content

The materials (including all software) and services at this site are provided “as is” without warranties of any kind including warranties or merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Petersham Liquor Mart’s obligations with respect to its products and services are governed solely by the agreements under which they are provided and nothing on this Site should be construed to alter such agreements.

Petersham Liquor Mart does not warrant the accuracy and completeness of the materials, information or services at this Site.

Petersham Liquor Mart may make changes to the materials and services at this Site, or to the products and services described in them, at any time without notice. The materials and services at this Site may be out of date, and Petersham Liquor Mart makes no commitment to update the materials and services at this Site.

Information published at this Site may refer to products, programs or services that are not available in your country.

Linking to Third Party Sites

This website contains links to third party sites. The links are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement by Petersham Liquor Mart of the site or the products or services provided at those sites. You access those sites and use the products and services made available at those sites solely at your own risk.

Discounts

Discount only given on the Single Bottle Price & not on Products that are reduced, on Special or have a Multi Bottle Price loaded on the system

Promotions & Coupon Codes

  • Promotional vouchers can not be exchanged for cash
  • Used in conjunction with one another
  • Re-used on another transaction, or
  • Partially used across multiple orders

Product Images

Petersham Liquor Mart does not take responsibility for incorrect product images. Petersham Liquor Mart  makes no commitment to update the images at this Site. If you are unsure of a products details or images please Contact Us before checking out.

 Images may;

  • Display a different Vintage than the Product Title or Description
  • Show a different Product Style
  • Show a different Product Casing
  • Be a different Product

Product Vintages

Petersham Liquor Mart will endeavour to keep the vintages up to date but cannot always guarantee the Vintage of the wine in correct as Suppliers do not inform us

If you are after a particular VINTAGE please put it in the Special Requests Section “Please only supply if the vintage is 2010"

Cut Off Time

Orders Musr be received before 10am to be sent out the same day

Delivery

The Goods are entirely at the risk of the Customer from the moment the goods leave our store. We pack ALL packages as to insure they arrive to their desertion but what the drivers / transfer depo’s do is out of our control!

Fastway up to $1500 (read their T&C) has insurance included in the price (excluding the cost of shipping) If you request an ATL (Authority To Leave) to be put on the Box or Boxes this CANCELS ALL INSURANCE from the moment it leaves our store.

E-go platinum has limited insurance ($500 only if goods go missing ONLY) they do not cover breakages! E-go is an ATL Service Authority To Leave, if your not home they will leave the box at your own risk!

Refunds will only be given once the claim has be finalized & we have been paid for the carrier

If the Customer wants “Extra Insurance Cover” they must arrange for it themselves Delivery time is a guide only & may vary

Delivery Times are just a guide ONLY, please refer the freight forwarders website that you pick to use to see their T & C 

Overnite Delivey means that you should receive your order with-in 24 hours once the goods have been picked up noy delivered overnight if the order is placed today after cut off  for pick up

Couriers ONLY operate Monday to Friday (not on Weekends or Public Holidays)

Couriers can ONLY deliver to Street Address Fastway or E-go cannot deliver to PO Boxes! If you require a delivery to your PO Box you MUST pick select Australia Post as you Delivery Option

We are not liable for deliveries that are late as deliveries are done by independent couriers that we do not control. Due to circumstances which we have not foreseen, delivery times may be longer than times nominated and paid for by you.

If your unit isn’t on the street level & doesn’t have a lift the courier company / driver my refuse to do the delivery due to OH&S Laws

By placing an order on our site you must agree to all of our T & C above

Tracking

What to do if your parcel doesn’t arrive, as we don’t make any Money on freight & to keep the cost as low as possible for our customer we ask that you Track you own parcel

Fastway – on the date that we dispatch the goods to you will receive you will receive an automated email & on this email will be your tracking Number / Numbers at the bottom of the page. Go to http://www.fastway.com.au/courier-services/track-your-parcel?l= & enter your label number. At the bottom of the Page you will see an orange button “Submit Online Enquire”

E-go – at the time we book the pick you will receive an automated email & on this email will be your tracking Number XX123456. Go to https://www.e-go.com.au/home.do & on the right hand side of the page you will see “Track your package” enter your number here & press go. If you cannot find the parcel https://www.e-go.com.au/contact.do?start=true please submit you enquire here make sure you include the XX??????

When the customer deals directly with the freight company you will receive a faster reply as you’re not relying on us to read an email when we have time & then forward it to you!

If the courier company needs more information they will contact us

Re-Delivery

Fastway offers a free redelivery Service & Australia Post will leave you a calling card & you will have to collect it from your local post office or alternatively you pay for the re-delivery yourself. If you pick e-go & are not home to accept the order we could be charged a Re-Delivery Fee that will be passed on to the customer

Dispatch

With orders we receive they are normally packed & processed on the same day if received before 4 pm are dispatched the following working day

If the courier service that you picked on our site say's "Next Day" we must receive your order by the cut off time to allow us time in the morning to Pick, Process, Pack & Dispatch your order

If you place an order online today please don't expect it to arrive "Next Day" especially if the order is placed after 11am. Next day Delivery only applies to orders that a sent out inbetween Dispatch Monday to Thursday

Returns & Refunds Policy

If you wish to return wine not to your taste, we would be happy to refund in full any bottles returned to us (if we are satisfied they have been stored and handled correctly) with a deduction made for our initial freight and insurance & other fee's. This will vary dependant on your location. Please note we are unable to process refunds until the wines are received in good condition although most refunds will be processed within 24 hours of receipt of goods. Please contact us with any returns queries and we can advise the correct course of action based on the relevant issue.

For exchange OR returns of a delivered product, unfortunately additional delivery charges will be incurred at your expense to cover freight both ways dependent on customer destination.